- What is SweepTalk?
- SweepTalk is an AI voice agent platform that lets businesses configure and deploy phone agents from a single operator console. Agents answer and place real calls — booking appointments, qualifying leads, and collecting payments — in Hindi and 12+ languages, 24/7 without human intervention.
- Which industries can use SweepTalk?
- SweepTalk serves bus and travel operators, clinics, logistics companies, D2C e-commerce brands, real estate agencies, and fintech lenders. Any business handling high call volumes — inbound queries, outbound follow-ups, or collections — can deploy a SweepTalk agent within hours.
- How many languages does SweepTalk support?
- SweepTalk supports 12+ languages and automatically detects the caller's language, switching mid-call when needed. Deployments commonly cover English, Hindi, and many regional languages — with strong Hindi/Hinglish code-switching.
- How does SweepTalk handle call handoffs to humans?
- When a call requires human judgment, the agent uses the request_handoff tool — it notes the callback reason and routes the caller to a human operator. Across our network, agents resolve 92% of calls without escalation; the average handoff rate is 8%.
- Does SweepTalk work for outbound calls?
- Yes. SweepTalk supports both inbound and outbound calling per number per agent. Outbound agents handle appointment reminders, lead follow-ups, payment collections, and customer re-engagement — with the same persona, language, and tool integrations as inbound agents.
- What does the SweepTalk operator console show?
- The operator console displays a live call board across all tenants and agents in real time. Open any call to read the turn-by-turn transcript, scrub the recording, and see the outcome the agent reached — along with caller number, language, and agent identity.
- How is SweepTalk different from a traditional IVR?
- A traditional IVR routes callers through a menu tree. A SweepTalk agent understands natural speech in the caller's language, looks up live data mid-call — fares, bookings, tracking — and reaches an outcome without the caller pressing a single key.
- Can I run multiple agents from one account?
- Yes. The Growth plan supports 5 agents on 5 numbers simultaneously; Scale supports unlimited agents and numbers. All agents are monitored from a single operator console, with shared transcripts, recordings, and outcome data across tenants.